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Please send resume to: [email protected]

职位名称: 客户服务      

地点:Santa Clara, CA      

职位性质：全职/实习


关于我们：

Overseas Credit is afinancial start-up based in San Francisco bay area. We are dedicated toproviding the comprehensive financial service to Overseas Chinese Group. OurCore services include financial loan, Investment, International Exchange, CreditManagement and Business Operations. Instead of traditional banking system, weprovide the cutting-edged integrated financial mobile app platform, whichdirectly connects borrowers and investors. Our users are able to build upcredit, apply for loans, credit cards or make investment decisions. We operatefully online without branch infrastructure. Our online market place provides aneasy way for borrowers to access their financial portfolio and for investors tocheck borrowers trustworthiness and make investment decisions. We areconnecting China to the global finance market. Now we are seeking talented andexperienced crews to join us as core partners.

Learn more about us at: http://www.overseascredits.com]www.overseascredits.com


海外信贷(OverseasCredit)于2015年创立于硅谷，致力于为海外华人提供贴心到位的金融服务，以最快速度解决用户的财务需求，将传统的银行系统转化为更高效快捷的在线金融综合平台，以支持海外华人个人及商业贷款，信用建立以及其他财务需求，并以建立全球华人信用体系为最终目标。目前开展的业务包括信用卡申请，国际电汇，跨境货币结算，商业管理，留学资金贷款，个人房贷车贷，以及国际汇款等一系列金融相关服务。海外信贷已经拥有自己的风险信用评估体系，并已推出手机应用等在线投资理财相关的一系列产品，目前平台注册用户超5万人。


JobDuties 工作要求 :

Effectivelymanages daily incoming customer calls and answers questions from differentE-commerce platforms.

Resolvesproduct or service problems by clarifying the customer's complaint; determiningthe cause of the problem; selecting and explaining the best solution to solvethe problem; expediting correction or adjustment; following up to ensureresolution.

Documentsthe customers’ questions and makes clear categories for the questions and theirsolutions.

Communicateswith third parties that have business relationships with the company other thanthe customers.

Attracts potential customers and dealers byanswering product and service questions; suggesting information about otherproducts and services.


管理多个网络平台的客户询问电话和信息， 解决客户问题。

选择最好的解决客户问题的方法。

保留客户问题资料及解决方案。和第三方服务提供者联络寻求问题解决方案。


Requirements 职位要求

-Proven customer support experience and strongsense of responsibility; customer orientation and ability to adapt/respond todifferent types of characters.

-Strong phone contact handling skills andactive listening.

-Research answers or solutions for customersas needed

-Proficient in excel, word and ppt.

-Bachelor degree or above


有客户服务经验，及其强的责任心；客户为先的态度及顺应客户要求的性格。

智能手机联络沟通的能力

帮助客户解决问题的能力。

熟悉操作EXCEL,WORD和PPT

大学本科及以上学历，有一年以上客服经验，要求流利的中英文沟通能力。


JobType: Full-time  $15/hour base

JobLocation: Santa Clara, CA

Require deducation: