Service BDC Representative
The mission of this position is to contribute to the success of Rusnak Automotive Group (the Company) by providing high-level phone skills to engage customers and create selling opportunities for the Service departments.
Effectively and Efficiently Contributes to a Profitable and Successful Business Unit:
Fields inbound and makes outbound phone calls on a daily basis for the purpose of promoting RUSNAK service, promotions, and products to gain new growth for the Service Business.
Generates service appointments for franchises to promote greater revenue for each franchise.
Efficiently record all customer interaction activity in the Company’s customer database system; enter notes in a timely basis and write in professional, clear, grammatically correct manner with complete details listed.
Effectively manages special tasks as assigned by the BDC Service Manager to contribute to overall team success of the team, department and organization.
Partners with franchises to understand their clientele, client’s expectations, and their brand-specific needs.
Provides daily, monthly and quarterly progress updates to BDC Service Manager; maintains manager informed on all customer and personal concerns.
Adapts to changing needs of BDC campaigns by given deadline.
Correctly applies any applicable scripts within 24 hours of being provided by management.
Communicates effectively with service customers within established time frames.
When completing outbound prospecting calls; encourages the customer to visit the dealership and service their vehicle by scheduling service appt.
Experience Desired: A minimum of 1 year in position of customer service representative or similar positions in a call center environment.
Required: Excellent interpersonal and customer service skills; desired retail related experience.
Required: Strong verbal and written communication skills (Bi-lingual in English and Mandarin Chinese or other language is ideal).
Valid VA Sales License