Welcome to one of the toughest and most fulfilling ways to help people, including yourself. We offer the latest tools, most intensive training program in the industry and nearly limitless opportunities for advancement. Join us and start doing your life's best work.
Primary Responsibilities:
Provide excellent service to walk - in members
Acts as a customer advocate in providing assistance to resolve members issues and problems
Follow - up calls to members with resolution to identified issues in timely manner
Resolves inquiries related to authorizations, claims, enrollment, and billing
Provides service requests to other departments as needed
Fulfills material requests for members
Maintains accurate member data, including addresses, phone numbers, and PCP changes
Inputs data in system for record tracking and issue resolution
Documents all issues in system in a timely manner
Proactively educates members on cover benefits, plan exclusions, and procedures to enhance total customer service experience
Promotes various store events and seminars to customers
Assists members to apply for various government assistance programs
Performs accountabilities in accordance with established organizational metrics
Identifies trends and continuously makes recommendations to improve processes
Reports issues or problems with members, systems and processes to manager
Assists and involves in member retention projects
Performs other related projects and duties as assigned
Demonstrate the ability to build and maintain productive working relationship with others and contribute as an effective team member
Performs Insides sales function to increase new business
Service walk - in prospects interested in Medicare and Individual Products
Responsible for the daily support of the sales function to minimize the administrative work of producers
Required Qualifications:
High School Diploma / GED (or higher)
California Health License or the ability to obtain license within 30 days of employment
Bilingual in Chinese Cantonese / Mandarin
Ability to navigate through multiple computer programs including Microsoft Excel (create spreadsheets) and Microsoft Word (update documents)
Preferred Qualifications:
1+ years of Case Management experience
Careers at UnitedHealthcare Employer & Individual. We all want to make a difference with the work we do. Sometimes we're presented with an opportunity to make a difference on a scale we couldn't imagine. Here, you get that opportunity every day. As a member of one of our elite teams, you'll provide the ideas and solutions that help nearly 25 million customers live healthier lives. You'll help write the next chapter in the history of health care. And you'll find a wealth of open doors and career paths that will take you as far as you want to go. Go further. This is your life's best work.
Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.