Come Grow With Us!  

iHerb.com is seeking (4) web-savvy Customer Service Representatives who are bilingual in English & one of the following languages: Chinese, Japanese or Korean with e-Commerce experience handling customer inquires via email and chat in Arcadia, CA.  

OVERVIEW: A Customer Service Representative for iHerb provides unparalleled assistance to our customers by responding to inquiries, concerns and/or requests about products and services we offer.  Our customer base allows us to have a strong presence internationally that iHerb's representatives are respectively replying to in either English or our customer’s native language.  An outstanding Bilingual CSR will always consider the customer first and make sure that all options for the customer are considered to offer the best service possible. 

SUMMARY of DUTIES: Deal directly with customers via email or chat and respond promptly to customer inquiries with the ability to follow up within a fast paced environment.  Handle and resolve customer complaints while obtaining and evaluating all relevant information.  Directs requests and unresolved issues to the proper department.  Manage customers' accounts, record details of inquiries, comments and complaints and the action taken.  Communicate and coordinate with internal departments.

EXPERIENCE REQUIREMENTS:

Must be fluent in 2nd language: Write/Read/Speak/Type (all candidates will be tested)

Type 40 wpm
Minimum of (1-2) years of related experience.

EDUCATION REQUIREMENTS: 

High school diploma required. Bachelor’s Degree preferred, or equivalent experience required

iHerb Inc. is a leading online retailer of nutritional supplement and wellness products (vitamins, minerals, herbs, botanicals, bath and beauty, pet care, sports nutrition and children's health). Via its e-Commerce website, iHerb.com delivers 35,000 products from over 1,500 brands direct to the customer in more than 180 countries. iHerb carries trusted brands customers love around the world.

iHerb's growth has been recognized by Internet Retailer as a top 500 e-Commerce provider in North America and recently as a top 300 mobile commerce business in the world.  In 2013 Google bestowed iHerb with its Google Trusted Store designation having shipped over 1,000,000 orders to customers in the US market with a 98% on-time shipping and a 99.9% issue free orders.

At this time, iHerb does not offer any employer-sponsored work authorization.

All offers of employment are contingent upon the successful completion of a pre-employment drug and background screen. 

 iHerb Inc. participates in E-Verify.  iHerb Inc. is an equal opportunity employer.