The goal of this position is to screen and enroll clients into appropriate social service programs. Provide comprehensive case management, advocacy, and information-referral services to clients. Maintain accurate and timely documentation of services. Maintain service related linkages with government agencies, private sector organizations and other community-based organizations. The Case Manager will report to the Department Director.

Job Duties:

A* *Screen and enroll clients in appropriate programs.

• Provide excellent customer service to clients.

• Screen clients to be enrolled in the appropriate programs according to program eligibility and client needs.

• Collect appropriate documentation as it pertains to assessment requirements and program enrollment.

• Assist clients in interpreting and completing required medical, personal, and financial forms.

B* *Provide case management to clients by assessing their needs, develop care plan with client to help move toward independence and self-sufficiency.

• Provide intake screening

• Conduct in-home or on site client needs assessment.

• Assist in development of comprehensive care plan for clients.

• Collaborate with appropriate professionals/agencies to render services to meet clients’ needs.

• Provide post-assessment follow-up to ensure needs are being met.

• Provide reassessment and termination procedures when appropriate.

C* *Assist clients with advocacy and community resources

• Coordinate, plan and implement outreach event.

• Develop and conduct consumer education.

• Provide consumer advocacy, information and referrals for clients.

• Maintain and develop resource networks.

• Maintain accurate and timely documentation of services and outcomes in accordance with all agency regulations, standards, guidelines, and requirements.

• Maintain accurate client records and documentation.

• Input patient’s basic demographic information and insurance/eligibility status in the management billing/appointment software.

• Submit accurate and complete service data and reports to Department Director and funding sources.

• Establish procedures to ensure clients’ right to privacy and confidentiality is maintained.

D. Ensure documentation and case notes are in compliance with contractual guidelines.

• Professional Development

• Create development plan of strengths, development areas with Director Department.

• Maintain ongoing training opportunities as deemed appropriate to career track.

E. General Office Support

• Establish a comfortable and welcoming environment for clients.

• Provide receptionist coverage, when necessary.

• Attend weekly staff, committee, and other department meetings

• Attend any necessary workshops and trainings, as appropriate or required

• Available to participate in outreach activities or agency-wide events, as requested.

Job Qualification:

• Bachelor’s degree in human services or equivalent (degree may be substituted with a minimum of three years’ experience in human services area).

• Basic computer and Internet skills: MS Word, Excel and Power Point

• Detail-oriented, effective oral and written communication skills. Ability to interact with diverse population and develop good relations with individuals and families.

• Ability to establish and maintain effective working relationships with those contacted in the performance of required duties.

• Able to work independently, take initiative and work effectively while multi-tasking.

• Able to explain designated and specific regulations and procedures to clients

• Bilingual in English and Chinese (Mandarin and/or Cantonese)

• Available to work weekends if needed.

• Valid California Driver's license, auto insurance and available transportation.

• Previous experience in government program eligibility and screenings preferred