Amazon.com is seeking dedicated, hardworking, analytical candidates with a proven track record of performance and results-oriented thinking, to join the A-to-z Guarantee Team. Candidates will be responsible for a wide range of duties related to the investigation and elimination of online e-commerce fraud. Ideal applicants will have experience in the eCommerce space, previous fraud or claims experience, and experience succeeding in a customer-driven workplace. All candidates will be analytical and capable of succeeding in a fast-paced team environment.
The Risk Investigator position relies on judgment to plan and accomplish goals and will work under very limited supervision of the Manager. Individual problem-solving and analytical skills are used to authenticate customers and complex transactions and accounts. Nearly all decisions are expected to be made independently with little to no guidance and a high degree of accuracy.
The Risk Investigator will be required to engage in frequent written and verbal communication with department management, risk analysts, risk engineers, other company associates and third-parties to accomplish goals. They may also be required to contact customers by phone and email.
Productivity, quality assurance & timely delivery of individual tasks/projects will be evaluated along with the overall contribution to the development of the functional unit.
· Fluent in Mandarin and English (spoken, written)
· Data analsysis skills using SQL, OBIEE or ETL
· Willingness to work on weekends, and outside of the "standard" work day
· Experience with Microsoft Office, including Outlook, Word, and Excel
· Experience with customer service and/or finance related work
· Ability to compose a grammatically correct, concise and accurate written response.
· Interpersonal skills, with the ability to communicate complex transactional issues correctly and clearly to both internal and external customers.
· Clear, crisp and proactive documentation of operational procedures required to tackle known risk related patterns.
· Problem solving skills
· Demonstrated ability to analyze problems logically
· Self-disciplined, diligent, proactive and detail oriented
· Time management and organizational skills
· Proven ability to work in fast paced dynamic environments where decisions are made without compromising on customer experience and financial losses.
· Demonstrated analytical and problem solving skills, including the ability to recognize non-obvious patterns.
· Prior knowledge of the anti-money laundering risk mitigations procedures.
· Demonstrated positive, results oriented attitude.
· Team player capable of learning and sharing knowledge in global team environment.
· Ability to effectively manage time, and individually prioritize multiple tasks of competing priority
· Ability to maintain high levels of confidentiality and data security standards
· Demonstrate flexibility to work overtime hours as per business requirement