Under the supervision of the UCSF Women’s Health Resource Center Manager, the Health Educator is responsible for teaching group health education classes offered through the Women’s Health Resource Center. Classes use curricula designed or approved by the Women’s Health Resource Center staff in consultation with UCSF Women’s Health providers. Participants are women from the local community, patients at UCSF Medical Center and their partners. 

The Health Educator will also be responsible for working with UCSF Women’s Health Resource Center staff to continually re-assess and evaluate class curricula with the overall goal of enhancing the participant’s ability to act as an informed consumer of health care. 

The Health Educator is an integral part of the direct patient education and community outreach efforts of the Resource Center. It is the goal of the WHRC to increase women’s access to information about all aspects of their health; provide excellence in the quality and variety of educational materials available for women and their families; encourage and create participatory, women-sensitive health education programming; and offer women a centralized resource for community and health care provider referrals specific to their needs. Health educators are non-clinical professionals that do not offer any medical advice, diagnose medical conditions or prescribe any medications or treatments of any kind. Health educators will provide non-biased health information, support, encouragement, guidance, referrals and education to families. 

As a patient-focused organization, UCSF Medical Center exists to enhance the health and well-being of people through patient care, research and education. Success in this mission requires a culture of collaboration, excellence, leadership, and respect. UCSF Medical Center seeks faculty and staff that are committed to the values of professionalism, respect, integrity, diversity, and excellence that are integral to our mission. Under the Direction of the Operations Manager, and guided by the policies and procedures of Ambulatory Services, the Administrative Assistant is responsible for providing professional, courteous, efficient, and services for patients seeking care at UCSF Women’s Health. 

The flexibility to orient and work at all UCSF Medical Center locations is required. 

Required Qualifications 

• Minimum of one year experience teaching health education in group settings

• The flexibility to orient and work at all UCSF Medical Center locations is required

Preferred Qualifications 

• Bilingual in Spanish or Chinese a plus

• Mastery of childbirth education, options, role of labor support, postpartum experience

Licensure/Certification 

• N/A

Living Pride Standards 

Service Excellence 

• Demonstrates service excellence by following the Everyday PRIDE Guide with the UCSF Medical Center standards and expectations for communication and behavior. These standards and expectations convey specific behavior associated with the Medical Center’s values: Professionalism, Respect, Integrity, Diversity and Excellence, and provide guidance on how we communicate with patients, visitors, faculty, staff, and students, virtually everyone, every day and with every encounter. These standards include, but are not limited to: personal appearance, acknowledging and greeting all patients and families, introductions using AIDET, managing up, service recovery, managing delays and expectations, phone standards, electronic communication, team work, cultural sensitivity and competency.

• Uses effective communication skills with patients and staff; demonstrates proper telephone techniques and etiquette; acts as an escort to any patient or family member needing directions; shows sensitivity to differences of culture; demonstrates a positive and supportive manner in which patients / families/ colleagues perceive interactions as positive and supportive. Exhibits team work skills to positively acknowledge and recognize other colleagues, and uses personal experiences to model and teach Living PRIDE standards.

• Exhibits tact and professionalism in difficult situations according to PRIDE Values and Practices

• Demonstrates an understanding of and adheres to privacy, confidentiality, and security policies and procedures related to Protected Health Information (PHI) or other sensitive and personal information.

• Demonstrates an understanding of and adheres to safety and infection control policies and procedures.

• Assumes accountability for improving quality metrics associated with department/unit and meeting organizational/departmental targets.

Work Environment 

• Keeps working areas neat, orderly and clutter-free, including the hallways. Adheres to cleaning processes and puts things back where they belong. Removes and reports broken equipment and furniture.

• Picks up and disposes of any litter found throughout entire facility.

• Posts flyers and posters in designated areas only; does not post on walls, doors or windows.

• Knows where the Environment of Care Manual is kept in department; corrects or reports unsafe conditions to the appropriate departments.

• Protects the physical environment and equipment from damage and theft.

Equal Employment Opportunity 

The University of California San Francisco is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Further information about the University of California, San Francisco, is available at diversity.ucsf.edu. UCSF seeks candidates whose skills, and personal and professional experience, have prepared them to contribute to our commitment to diversity and excellence, and the communities we serve.