| Education/Experience: Must be 21 years of age or older upon employment. High school diploma or equivalent required. Previous customer service and experience with the Asian community required; preferably both in the US, Canada and abroad. Must be proficient in the use of Microsoft Office systems.
Language Skills and Reasoning Ability:
Must possess excellent communication skills. Ability to write routine correspondence and to speak effectively to the public, employees and customers. Have the ability to deal effectively and interact well with the customers and employees. Have the ability to resolve problems/conflicts in a diplomatic and tactful manner. Have the ability to speak fluently, read or write in Chinese and preferably other Asian languages and dialects. Must be able to communicate verbally in English.
Physical Requirements and Work Environment:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderately loud. When on the casino floor, the noise levels increase to loud. Must be able to work in an environment where smoking is permitted.
Must be able to stand, walk, and move through all areas of the casino. Maintain physical stamina and proper mental attitude to work under pressure in a fast-paced, casino environment and effectively deal with customers, management, employees, and members of the business community in all situations |