The Topocean Group has grown to become one of the Top 10 Freight Forwarding and Logistics Service providers. Our established network of offices and agents efficiently handle air, ocean, and land operations throughout the United States, Asia, and Europe. Our close relationships with major carriers in the industry make Topocean a specialist in ocean transport, especially amongst transpacific trading routes. 

We currently have an opening for a motivated individual who can provide a high-end customer service experience in the position of full-time Trucking Dispatcher

Responsibilities and Duties

- Communicate effectively with customers, drivers, other offices (Overseas offices), and co-workers through a high volume of e-mails, phone calls and verbal communications

- Track, trace and update the shipment status daily

- Run reports daily to ensure all shipments are followed up properly

- Send out invoices to bill customers accurately and timely

- Visit customers/vendors once a while to maintain close relationship if needed

- Have strong desire to learn and grow

- Report to superior when you feel something may not be right

- Other duties as assigned

Qualifications and Skills

- Bachelor's degree

- Excellent communication, interpersonal (verbal, written and phone) and follow up skills

- Intermediate and/or advanced in Microsoft Word, Excel, Outlook and internet navigation

- Typing WPM 60 or better

- Fast learner, positive attitude, can work well independently and with a team

- Must be US Resident

- Bilingual: English and Chinese (preferred)

- Related 1-year working experience in freight forwarding or trucking dispatching industry (preferred)

Benefits

- Full Health Insurance Coverage (Medical, Dental, Vision & Life)

- Vacation/ Personal Days combined up to 15 days

- Annual Performance review and opportunity for salary adjustment and bonus (contingent upon company financials and on-the-job performances)

- 401(k) Retirement Plan with company's match