Cost Analyst

We are looking for a SELF-MOTIVATED, ATTENTIVE, and PERSISTENT individual with 2-5 years relevant work experience in the telecom industry with an accounting background.

The junior cost analyst position functions as a business support person to network platform, resource management, and finance team. The position assists in managing and monitoring the telecom business and is responsible for global costs and control including general accounting, resource reconciliation, resource allocation, and cost analysis. The position supports month-end close and special projects as requested, and works with carriers to understand issues and how they impact the financial results as well as inform other departments on cost divers and variances

Let us know if you think you are the one!

Duties and Responsibilities

• Plan, collect, and study data to determine costs of business activity such as resources purchases, consumable supplies and labor.

• Review existing vendor services to ensure resource utilization and cost-effective solution, and to identify impact to the organization.

• Make recommendation on capacity planning and forecasting.

• Validate costs back to contractual agreement to ensure that invoices reflect contractual term.

• Track contractual agreement costs for forecasting, trend, and budget variance analysis.

• Summarize existing contractual agreement relationships and provide research resulting in new relationships.

• Drive opening, negotiating, and closing disputes with vendor invoices.

• Collect cost information and maintain database of costs for entire network to update product cost list.

• Estimate proposed project costs, evaluate its overall costs, and control the profit margins in that project.

• Review and answer network and resource related questions regarding costs.

• Prepare (monthly, quarterly and annual) cost forecasts.

• Gather information and prepare various reports.

Basic Qualifications:

• 1-2 years of analyst experience at a telecom related industries.

• BS degree in Finance, Accounting, or a related field. 

• Fluent in Mandarin strongly preferred.

• Strong Excel skills and the ability to use Outlook, Word, and PowerPoint.

• Have a complete understanding of accounting principles.

• Well-developed interpersonal skills with excellent oral and written communication skill.

• Ability to multi-task and prioritize responsibilities.

• Ability to accurately prepare daily, weekly, monthly, quarterly and annual reports.

Preferred Qualifications:

• Desire to work in a high growth environment and have a passion for the high-tech industry.

• Experience working with engineering personnel on development and analysis of costs.

Purchasing Coordinator

We are looking for an PROACTIVE, DEPENDABLE, and CUSTOMER SERVICE team member to work across the business units. The successful candidate thrives working with minimal directions, but know when to ask question. The successful candidate is knowledgeable and passionate about finding problems, solving them, and with the ability to pivot on moment's notice. 

Let us know if you think you are the one!

Duties and Responsibilities

• Monitor purchases through the delivery process.

• Create and upkeep master chart for tracking the progress of all purchasing shipments.

• Observe, identify, and address any potential or actual issues regarding all purchasing shipments.

• Create and present weekly and monthly P&L management report.

• Identify problems in operations process and resolve them in a timely manner.

• Ensure compliance with company standards and procedures.

• Other tasks as deemed appropriate by the supervisor.

 Basic Requirement

• Bilingual of Mandarin Chinese (reading, writing, speaking, listening) is a must.

• College graduate in business administration, project management, finance, or related field.

• Possess excellent computer skills.

• Well organized, detail oriented, and responsible.

• Great written and verbal communication skills.

• Purchasing experience in networking and electronic equipment, preferred.

• 2 to 3 years of project management or similar roles, preferred.

IDC Technician

As a member of Zenlayer

You are ACTION ORIENTED – understand task priority and the urgency of meeting deadlines. You know Who, When, How to troubleshoot network system and hardware updates. Not only you have a TEAM PLAYER mentality, but you are ready to infuse PASSION into your work.

At Zenlayer, we enjoy deliver customer service excellence and feel good when we bring the kind of “WOW” experience to our customers. That pleasant surprise is what you can give to them, too! 

As an IDC Engineer

As a member of the respondents, you will be part of the team responsible for the global operational support of Zenlayer Data Center located at Downtown L.A. Your primary responsibility is to monitor a smooth process during shift and standby to resolve issue that may continue arise. You will also be working closely with all levels of the Support Team and is expected to operate, excel, maintain and monitor operating systems of the data center whenever and whatever support service for the enterprise systems, which 24x7 availability coverage including holiday, off hours (i.e., graveyard shift), weekend and vacation when deemed necessary.

Expectations:

• Complete hardware support work order and all scheduled data center MACs (Moves/Adds/Changes), including device labeling, power and network connectivity, certification, troubleshooting, and break-fix.

• Maintain a safe and secure operating environment by reporting any violations to the direct supervisor, adhere to security and data protection protocols and error logging practices, and support operating procedures.

• Maintain asset management and compliance with audit, daily log tracking, thorough documentation, and retention practices. 

• Provide smart-hands assistance at various sites within specified SLA response time.

• Provide status reporting regarding data center service availability, performance, and capacity utilization.

• Strong working knowledge with server and network hardware/components, copper and fiber infrastructure installation and testing, data center productivity and support tools, applications and software (Windows, Linux, SSH, RDP, Putty, etc.), and data center infrastructure management (DCIM) related tools.

• Coordinate equipment/material receiving, shipping and RMA processing support as/when required

• Provide general cleaning on raised floor, cabinet/rack exterior surfaces, work benches and other areas as needed on a regular basis.

• On-Call duties as needed. Traveling for on-site service support or deployment is required as needed.

Ideal Candidate's Skills & Qualification:

• Fluent in English and Mandarin, reading, writing, and speaking.

• Bachelor’s Degree and minimum of 1 year of IT support experience OR 3+ years’ experience in related computer work or equivalent combination of experience and education that demonstrated success skills in related fields, such as IT/MIS support.

• Must be self-motivated, detail oriented, positive in approach, professional and help create, develop and implement project process improvement(s).

• Excellent communication skills.

• Basic network, servers, and OS knowledge. Understand TCP/IP.

• Ability to use hand tools.

• Ability to lift heavy loads, up to 50 lbs. Must be able to work at heights, off of a ladder and in confined space. 

Preferred Qualification:

• Any server, OS, Network or data center certifications.

• Fluent in Mandarin Chinese (speak, read, and write).

Director of Marketing

We are seeking a Director of Marketing to own and drive our global marketing and communications strategy, tactics and execution.  This role will suit an experienced and creative marketing executive with a significant track record in bringing products to market.  You will be the driving force to achieve revenue targets through generating leads and promoting brand awareness.  In depth knowledge of the telecom and cloud landscape/trends is essential. 

This position is based at Zenlayer’s Diamond Bar office.

Responsibilities

• Provide strategic direction and functional support for all marketing, advertising and branding initiatives, including website, SEO/SEM, social media, email campaigns, sales & marketing collateral, internal materials, trade shows, customer events, etc.

• Develop, implement, track and optimize digital marketing campaigns across all channels to drive revenue growth, demand and awareness

• Craft and evangelize inspiring product positioning, messaging, and value proposition that differentiates and drives demand for our new and disruptive solutions

• Create compelling content that excites, inspires, and compels market adoption

• Devise our go-to-market strategy and plan

• Develop and execute press and analyst strategy, including conducting outreach and writing articles and press releases

• Define and execute internal communication vehicles for employees

• Maintain up-to-date knowledge of competitors and industry trends

• Build, manage and coach a high-performing marketing team

• Collaborate with China marketing team on content development, brand alignment and performance analytics

Requirements

• 10+ years’ technology marketing experience, with 5+ years leading a team

• Proven experience in the telecom, cloud or hosting industries

• Demonstrated ability to generate compelling stories and to make the complex simple

• Strong analytical skills and the ability to spot trends, themes, and convert numbers to action items

• Superb influence and communication skills across written, verbal, and presentation forms of communication

• Proven ability to work effectively in a fast-paced and multicultural environment

• Strong bias for action and results and an intrinsic ability to deal with ambiguity

• Able to travel domestically and internationally as needed (~20% travel)

Preferred Qualifications

• Highly collaborative and able to work well with different types of people

• Entrepreneurial spirit, self-motivated and comfortable with rapid changes in direction

• Highly flexible and adaptive; able to multitask across a number of simultaneous projects; creative; out-of-the-box thinker