Customer Support Reoresentative

Key Competences:

• Works in a cooperative spirit to ensure the success of China Southern;

• Handle outbound and inbound calls for passengers and travel agents;

• Handle incoming request from customers by email or fax and managing their inquiries or requests;

• Answer Customer inquiries regarding flight arrivals, delays, cancellations, flight irregularities, facilities, and other general information;

• Learn and complete the process of taking reservations, issuing tickets and making changes to the existing tickets;

• Provides friendly service to and maintains positive relationships with all internal and external Customers.

Requirement and Qualification:

• College graduate or above with good communication skills in both Chinese and English;

• Good communication & customer services skills;

• Skilled use of Microsoft Office software (Excel, Word, etc.);

• Self-motivated;

• Weekend/holiday shifts might be required;

About China Southern Airlines

China Southern Airlines Co., Ltd., a proud member of SkyTeam, is directly affiliated with China Southern Air Holding Company, specializing in air transportation services. With headquarters based in Guangzhou, China Southern Airlines operates the largest fleet, most developed route network and largest passenger capacity of any airline in The People's Republic of China.

China Southern Airlines has 2000 daily flights to 207 destinations in near 40 countries and regions across the world. Through close cooperation with its SkyTeam member airlines, China Southern Airlines' global route network spans 1024 destinations to 187 countries and regions and nearly every major world metropolis.