Open Positions:
Domestic Logistic Assistant - Order Processor
Corporate Services Project Executive
Call Center Support Representative (Temp to Hire)
IT Specialist
Project Executive
Recruiting Specialist
Corporate Services Assistant
Domestic Logistic Assistant - Order Processor
Nexgrill Industries, Inc is seeking a Domestic Logistic Assistant and Orders Processor with excellent written and verbal communication skills in addition to strong computer skills. Proficiency in Microsoft Office (Word, Excel, and PowerPoint) is a must.
This position will be a key member of the Logistics department with the primary responsibility of providing assistance for any domestic orders fulfillment and shipping arrangements. This position will be responsible for tracking and coordinating all domestic orders and shipments.
Major Responsibilities
• Daily orders and shipments arrangement on domestic and .com shipments
• Create shipping documents for outbound shipments
• Updates and maintains tracking master list for all inbound and outbound shipments
• Daily tracking and update status for the shipments
• Troubleshoots any shipment discrepancy or issues with internal teams and external carriers
• Analyze inventory demands in weekly basis and provide suggestions to Sales and Factory Team ensuring the inventory positions.
Qualifications
• Bachelor degree or equivalent education level is a must
• Two (2) years previous shipping or logistic experience is a must
• Strong analytical, excellent communications in verbal and written, outstanding mathematical skills, well-organized, multi-tasking
• Excellent skills in Microsoft Excel and Word
• Chinese bilingual required
Corporate Services Project Executive
The Corporate Services Project Executive guides and manages the overall provision of the Corporate Services Department, which consists of human resources, recruiting, information technology, administration, public relation, and legal. The Corporate Services Associate Manager oversees and ensures all areas of the department are functioning properly, and all projects are on track and on time.
Responsibilities
• Work effectively with cross functional teams to independently drive projects with little supervision from concept to completion
• Help determine project scope, timelines and resources necessary to complete projects on time and on budget
• Develop project specifications based on business requirements, company capabilities and research
• Develop and implement project tracking documentation
• Provide regular status reports to cross-functional team members and senior management
• Foster effective cross-functional communication and collaboration
• Develop Standard Operating Procedures (SOP’S) and other training materials to support the optimization of the ERP system
• Derive best practices for project management throughout the organization
• Responsible for functioning in a full cycle HR Generalist role, proactively identifying issues, guiding leaders and driving the correct solutions on decisions involving compensation, benefits, staffing and organizational development needs
• Develop, attract and retain the highest sourcing talent
• Supports recruitment and provide recruitment guidance
• Supports the Senior VP of Corporate Services, along with respective leaders and teams, by providing strategic HR guidance
• Consults with management and employees to identify, evaluate, and resolve employee issues and work performance problems.
• Oversees full-cycle Performance Management process to include: goal setting, employee feedback and coaching, and
performance evaluation; provide guidance to managers on all performance management activity; ensure they comply with process deadlines
• Ensures a safe working environment by executing safety plans, procedures and policies
• Ensures compliance with all federal and state employment laws, company policy and Standard Operating Procedures
• Other duties as assigned based on incremental development
Qualifications
• BA degree Required
• Minimum 5+ years related experience required
• Strong communication skills
• Proficient with Microsoft PowerPoint, Word & Excel
• Superior problem solving, decision making, organizational and leadership skills
• Excellent cross-functional teamwork and project management skills
• Legal work status in the U.S
Call Center Support Representative (Temp to Hire)
Responsibilities
• Handle high volume incoming telephone or email inquiries
• Identify the customer’s needs, ask probing questions to resolve issues
• Help resolve any technical and/or troubleshooting issues related to grill assembly
• Data entry into CRM and internal systems
• Consistently increase the amount of knowledge absorbed through the technical team and training sessions
• Provide feedback on newly discovered problems and suggestions for past and current grill models
Qualifications
• Associate’s degree
• 1 years Call Center experience required
• Must be able to type 35 wpm
• Strong interpersonal skills and have a pleasant telephone manner to complete the calls professionally
• Have effective verbal and written communication skills
• Able to handle pressure and difficult claimants in professional and effective way
• Detail-oriented, organized and multi-tasking
• Must be willing to learn and assemble grill components
• Proficiency with MS Office (Excel, Word, & Outlook) preferred
IT Specialist
We are seeking an IT Specialist to join our Corporate Services team who is able to provide technical support, drive efficiency, provide and implement recommendations that will result in higher quality and faster processes.
Responsibilities
• Installs, configures, and maintains MS-Windows software and Dell hardware on network physical and virtual servers
• Configures and performs file server and device backups as required and supports disaster recovery efforts
• Manages technology assets, including hardware, software, and support requisition, tracking, and licensing
• Supports systems software, hardware, and connectivity to ensure maximum availability and performance
• Assists in administration of a variety of database systems including MS Access, Oracle, MySQL, etc. as needed
• Confer with staff, users, and management to establish requirements for new systems or modifications.
• Prepare evaluations of software or hardware, and recommend improvements or upgrades
• Answer users' inquiries regarding computer software and hardware operation to resolve problems
• Oversee the daily performance of computer systems
• Set up equipment for new employee use, performing or ensuring proper installation of cable, operating systems, and appropriate software
• Maintain record of daily data communication transactions, problems and remedial action taken, and installation activities
• Read technical documents, confer with users, and conduct computer diagnostics to investigate and resolve problems and to provide technical assistance and support
• Analyze data and apply critical thinking in order to develop processes and information
• Perform technical analysis to identify root cause of issues
• Work with other business units to identify and document business requirements
• Conduct office automation feasibility studies, including workflow analysis, space design, and cost comparison analysis
• Analyze system requirements and documents system data flow
• Implement, configure, and test feasible solutions
• Install and perform minor repairs to hardware, software, and peripheral equipment, following design or installation specifications
Qualifications
• 3 - 5 years of technical support experience
• Bachelor’s Degree or IT related diploma
• Strong knowledge of Microsoft Server 2012, Exchange 2013, Office 2010/2013, Office 365, networking diagnostic tools, Microsoft Exchange 2013, Active Directory, DHCP and VPN troubleshooting
• Experience supporting laptops, PDAs and wireless devices
• Familiar with remote access tools and call tracking software
• Experience with Oracle cloud, EDI forms desired
• Ecommerce background or experience a plus
• Excellent written and verbal communication skills
• Must possess exceptional problem solving, critical thinking and analytical skills to troubleshoot and resolve project issues and challenges
• Strong attention to detail and deadline orientated
• Strong teamwork and interpersonal skills
• Must be accustomed to working on various issues simultaneously and ensuring the integrity of each project
• Legal work status in the U.S
Project Executive
The primary role of the Project Executive to coordinate, monitor and track the progress of projects related to sales, marketing and manufacturing; and troubleshoot any issues that arise. You will be responsible for working with other departments within the organization to research market trends, assist with product promotion, POS analytics, factory forecast and other projects as needed. To be successful in this position you must be proactive, detail oriented and able to meet key deadlines.
Responsibilities:
• Assist Senior Project Executive team with daily communications and servicing customer’s/buyers requests
• Act as the key information holder from creation to shipment and ensure smooth communication flow and accuracy of information
• Achieve project objectives by providing information and recommendations to ensure quality and productivity
• Understand product forecasting, POS activities, analyze information and communicate with customers/buyers
• Ensure smooth communication flow and accuracy of information between all departments.
• Gather and research market trends; analyze data and assist team members as needed
• Collect competitor information
• Assist with pricing analysis
• Investigate potential issues and ensure issues are resolved in a timely manner. departments domestically and overseas to ensure issue is resolved timely
Requirements:
• Mandarin Chinese bilingual required
• BA degree required
• Minimum 3+ years related experience required
• Strong communication skills
• Proficient with Microsoft PowerPoint, Word & Excel skills
• Legal work status in the U.S
• Open to traveling opportunities (10% travel – domestic). May include limited international travel
Recruiting Specialist
The position of Recruiting Specialist is primarily responsible for performing all aspects of recruitment and staffing for the company. Reporting to the VP of Corporate Services, the Recruiting Specialist must be prepared to work independently and as part of a team in areas of recruiting and human resources.
Job Description
• Recruiting: Advertising and soliciting resumes from qualified candidates; coordinating and attending career fairs at select universities in surrounding area; screening resumes and applications for suitability; conducting initial screening interviews, both telephone and personal; making hiring recommendations based upon the eligibility criteria provided.
• Marketing/Advertising: Increasing Nexgrill’s profile to reach a broader and wider market of candidates; finding new, innovating and creative ways to make Nexgrill an appealing and desirable company to work for.
• Assisting General Human Resources: Working with the team to ensure that Nexgrill conforms to government and regulatory hiring and staff management practices; handling some administrative duties related to hiring.
Requirements
• Bachelor’s degree
• 2 years recruiting experience in a corporate setting
• Proven track record of success in a recruiting role, having had responsibility for screening, interviewing and hiring for multiple positions concurrently.
• Knowledge and experience working with an equal opportunity employer and well versed in the acceptable practices of interviewing and recruiting in a non-discriminatory environment.
• Excellent computer literacy and application skills in desktop computing including, MS Excel, MS Word, and other commonly used office productivity tools.
• Skilled at researching, investigating and gathering information from internet site resources.
• Fluent in Chinese Mandarin is an asset.
• Exceptionally strong communication skills, both written and verbal.
• Detailed-oriented, with attention to detail for tasks that have zero tolerance for errors.
• Flexible and accommodating and able to go above and beyond the basic expectations when required.
• A firm commitment to the company’s success.
• Good team player.
• Able to work well independently and with minimal supervision.
• Exceptional work ethic, with strong values and principles.
• Legal work status in the U.S.
Corporate Services Assistant
We are seeking a Corporate Services Assistant to join our Corporate Services team who is able to demonstrate positive company culture and work in a fast-paced environment.
Responsibilities
• Complete special projects by clarifying project objective; make sound proposals, setting timetables and schedules; conducting research; developing and organizing information.
• Identify legal requirements and government reporting regulations affecting human resources functions and ensure policies, procedures, and reporting are in compliance.
• Assist with employee communication and feedback through company meetings, employee engagement surveys, newsletters, etc.
• Manage and track FMLA, Short-term disability, ADA, and other leaves of absence.
• Track employees’ attendance and sick/vacation accrual
• Manage employee time records
• Manage the internal HR record and ensure all employee information is up-to- date
• Assist with employee recognition programs
• Assist in recruiting and staffing logistics
• Assist in employee orientation
• Assist in employee benefits administration and recordkeeping
• Maintain employee training records
• Administer exit interviews and collect data to improve retention
• Coordinate and organize appointments and meetings
• Assist with event planning and implementation
• Monitor and maintain office supplies
• Perform work related errands as requested
• Assist with the development of and monitors the spending of the corporate budget.
• Assist with the implementation of company safety and health programs. Track and post OSHA-required data and file reports
• Maintain confidentiality and security of employee and company proprietary information.
• Provide input and suggestions for improvements to existing HR programs and processes.
• Organize travel arrangements for employees.
• Enhance department and organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
• Perform various other duties as assigned
Qualifications
• BA/BS Required (HR Related highly preferred)
• 1+ year(s) of Human Resources experience required
• Understanding of general human resources policies and procedures
• Good knowledge of employment/labor laws
• Outstanding knowledge of MS Office, including Word, Excel (comfortable working with excel formulas, etc.), PowerPoint, and Outlook
• Excellent communication and analytical skills
• Self-driven and able to self-manage without close supervision
• Must show good judgment, initiative, professionalism and resourcefulness
• Ability to handle multiple projects and deadlines
• High attention to detail and accuracy
Employee Benefits:
We offer our full-time employees great health insurance with 100% premium covered. Our dental and vision plans are voluntary with low group rates. All full-time employees also enjoy generous sick and vacation days, holiday pays, and employee assistance program. We offer 401K plan to employees after 1 year, and provide life insurance and long-term disability insurance to employees after 2 years.
Company Information: Nexgrill is a leading global producer of gas and charcoal grills and grill accessories. We design and market an extensive line of high-quality grills under the Nexgrill and KitchenAid brands, as well as OEM products for several global retail partners.
Nexgrill is headquartered in Chino, California, and has experienced significant growth over the past five years. Additionally, we have offices in Taiwan, Hong Kong, South Africa, along with manufacturing in Mainland China. For more detailed company information, visit http://www.nexgrill.com.