Technical Support Engineer Tier I

We are looking for a SERVICE ORIENTED teammate who is understanding to customer's needs, can balance different task priorities, and capable of handling urgency deadlines successfully. The individual needs to have fundamental of networking or telecommunication, such as the Who, When, and How to troubleshoot network system and hardware updates. Work as a TEAM and infuse PASSION into the daily work.

Let us know if you think you are the one!

Expectations

• Adhere to Company’s value of WOW service with 24/7 suppport;

• Provide immediate and consultant type service to customer’s request, issues and tickets;

• Familiar with Linux and Windows operation systems;

• Optimize current technical process;

• Ensure the exchange of information between China and US;

• Adhere to shift hand-off protocol.

Requirements:

• Can hold everyday conversation in English and Mandarin Chinese is required.

• B.A Degree and minimum 1 year of IT support experience OR 3+ years’ experience in related computer work or equivalent combination of experience and education that demonstrated success skills in related fields, such as IT/MIS support.

• Strong sense of customer service and responsibility 

• Able to prioritize urgent matters and work independently  

• Demonstrate the ability to thrive in cross-cultural work environments. 

 Preferred Qualifications

• Certified by CCNA or CCNP.

• Experience with customer support in cloud computing or internet industry.

• Red Hat certified.

Technical Support Engineer Tier II

We are looking for a SERVICE ORIENTED teammate who is understanding to customer's needs, can balance different task priorities, and capable of handling urgency deadlines successfully. The individual needs to have fundamental of networking or telecommunication, such as the Who, When, and How to troubleshoot network system and hardware updates. Work as a TEAM and infuse PASSION into the daily work.

Let us know if you think you are the one!

Expectations

• Advanced skills with Linux and Windows operating systems;

• Act as the first line of contact to company VIP customers technical issues and request;

• Provide immediate support to all VIP customer’s request, issues, and tickets;

• Able to independently diagnose, research, troubleshoot, and identify solution at the access layer and aggregation layer;

• Capable to resolve miscellaneous networking and system issues;

• Assist with Network Engineers to complete network cutover projects;

• Complete quality assurance tasks to ensure completed projects adhere to customer’s expectation;

• Complete project and QA assignments according to protocol.

Requirements:

• Can hold everyday conversation in English and Mandarin Chinese is required.

• Bachelor’s degree in networking or computer science related major;

• 3+ years of working experience in related job responsibilities;

• Strong sense of customer service and accountability;

• Deep understanding of Linux system, TCP/IP protocol and other basic networking knowledge;

• Able to prioritize urgent matters and work independently.

• Demonstrate the ability to thrive in cross-cultural work environments. 

• Able to work in a 24/7 shift schedule on an as-needed basis.

 Preferred Qualifications

• Certified by CCNA or CCNP.

• Experience with customer support in cloud computing or internet industry.

• Red Hat certified.

Sales Operations Specialist

We are looking for a SELF-MOTIVATED, ENERGETIC and BILINGUAL IN MANDARIN individual with 3-6 years relevant work experience to work across the business units.

Your primary responsibility is to provide sales support function essential to the overall productivity and effectiveness of the Global Sales team. Your day to day responsibility is to bridge the gap between Sales and other business units, track and analyze Global Sales team performance, and prepare and present sales related reports. 

Individuals with project management, departmental coordination, or pricing assistance experience are encouraged to apply.

Let us know if you think you are the one!

To be a qualified candidate, you are required to be:

• Provide direct operation and pricing support to Sales team.

• Liaise between Sales, Operations, Finance, and Project Management team on various projects and initiatives.

• Collaborate with Sales, and other departments across the company to manage workflow and maximize quote-to-order process efficiency.

• Assist Sales team on preparation on weekly report of planning, budgeting, and sales pipeline.

• Coordinate and organize internal sales training and meeting. 

Job Requirement:

• 3-6 years experience in Sales Operation or related fields.

• Bilingual of Mandarin Chinese (reading, writing, speaking, listening).

• Bachelor degree in Finance, Business Administration, Computer Science, I.T., or related fields.

• Expert in Microsoft Office, specifically Excel and PowerPoint.

• Strong cross functional coordination and prioritization skills with attention to details.

• Ability to be flexible in a fast paced environment, while managing multiple priorities and managing deadlines with success.