In this role you will:
Contribute to our culture – as a financial professional answering client inquiries in a fun, fast paced, and innovative contact center setting
Delivering great client service when answering inbound phone calls
Handle the hard stuff – Take ownership and Tackle complex and challenging issues to resolve the client’s needs.
Help our client’s grow - introducing clients to TD Ameritrade products and services
Have a commitment to excellence – provide reliable information to our clients regarding their accounts
Share your ideas and your feedback to help identify opportunities that will make your experience better
In return, we offer you:
Paid training to obtain Series 7 and 63 licenses with registration in all required jurisdictions
Tools that set a strong foundation for your career, along with opportunities to grow and develop
Performance metrics tracking that makes sure great service is rewarded with bonuses
Ongoing coaching and support customized for you
Competitive health, wellness and insurance benefits
A fun, unique and truly collaborative, team-based environment where you can pursue your professional and personal goals
We are looking for people who:
Are motivated to learn about the securities industry, including the basic principles of equity, option and mutual fund transactions
Have the ability to create long-term client advocacy by building trust through providing superior service
Display effective listening and communication skills
Are comfortable engaging in open-ended conversations with clients to identify needs and offer solutions
Are able to multitask while making accurate judgment decisions in an efficient manner
Possess a working knowledge of technology and be able to operate in an environment requiring intermediate computer skills
Will adhere to attendance and scheduling policies
Have a college degree OR equivalent work experience
Military experience may be substituted in lieu of education and/or experience