1. Sales Assistant

2. Airport Operation Representative

3. Cargo Sales Support Assistant - Chicago

4. Customer Support Representative (3)

1: Sales Assistant (1 Position)

Specific responsibilities include:

• Assist outside sales to answer inquiries for all Accounts via emails, WeChat, and phone calls

• Coordinate with other departments to provide CZ updates and support to all accounts

• Assist department colleagues on internal sales support

• Communicate with Head Office and other departments

• Find opportunities via data, feedback and team members to help business development

• Organize meeting and agenda

• Assist with department fund allocation

• Assist with performance Review, include data analyze

• Assist with event planning, setup and provide education & training

• Assist with Department internal paperwork filing

• Send out reminders to ensure the execution of every program with team member

• Gather feedback to refine programs

• Track programs result and evaluate results for future reference

• Build team folders and organize department checklist

• Complete all required paperwork, reports and filing

About the Candidate:

• Bachelor’s Degree (BA or BS) from a four-year college or university is required.Highly developed interpersonal, communication, presentation, written and negotiating skills, with the ability to build strong relationships with both internal and external customers.

• Patient, attention to detail and strong organizational skills

• Good with data, data input, filing, fast learner and willing to adapt to the Department needs and company Culture

• Bilingual in English & Chinese Preferred.

• Applicants must have legal permit to work in the United States

Job Type: Full-time

2：Airport Operation Representative (1 Position)

Principle Duties and Responsibilities:

• Interact directly with customers and team members to maintain China Southern’s high level of customer service.

• Perform and coordinate functions related to passenger processing at counter, departure, and/or arrival.

• Complete documentation required to clear aircraft upon arrival and/or departure.

• Assist passengers in case of misconnections/cancellations/delays.

• Accurately scopes out tasks and projects, sets goals, breaks down work into process steps, develops schedules and assigns resources.

• Comply with all station security requirements.

• Follow direction given by station Manager; assists in all areas as assigned.

• Ability to work independently on multiple assignments.

Requirement and Qualification:

• Bachelor degree with good communication and writing skills in English;

• one year Airline or airport work experience is preferred;

• Good communication & customer services skills;

• Skilled use of Microsoft Office software (Excel, Word, etc.);

• Self-motivated;

• Weekend/holiday shifts are required;

• Applicants must have legal-permit to work in the U.S;

• Mandarin speaker is preferred.

Job Type: Full-time

3. Cargo Sales Support Assistant - Chicago

China Southern Airlines is currently seeking a global-minded sales representative with management and development skills who will contribute to the success of the sales team.

Working Hours: 09:00AM-17:30PM

Job Description/Responsibilities:

• Handle cargo reservations and bookings update

• Quick response to clients and follow up cargo status

• Research market conditions and competitor`s sales trends

• Daily sales data analyze and monthly sales report

• Expand current sales channels and develop new markets

• Manage GHA performance and provide guidelines and instructions

• Perform all other duties assigned or delegated by managers

Requirement & Qualification：

• College degree or equivalent experiences

• Permitted working in the U.S. Must be qualified/acceptable by government agencies for issuance of airport ID.

• Excellent interpersonal skills including written and oral communication skills in English and Chinese.

• Familiarity with personal computer software and MS office.

• Good communication and coordination skills, detail oriented, high sense of responsibility with teamwork.

• Have a strong learning ability, Self-motivated

• Ability to manage multiple projects simultaneously

• Company provides training. Relevant business experience (including warehouse working experience) is preferred.

Job Type: Full-time

4: Customer Support Representative (3 Positions)

This is the best opportunity to join China Southern Airlines, North America Region. We are a proud member of Sky Team and operate the largest fleet, most developed route network in the world. Currently, the airline fleet is ranked the first in Asia and the fifth in the world. And we are the first airline in the world to operate both A380 and B787.

China Southern Airlines has 2000 daily flights to 207 destinations in near 40 countries and regions across the world. Through close cooperation with its SkyTeam member airlines, China Southern Airlines' global route network spans 1024 destinations to 187 countries and regions and nearly every major world metropolis.

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• Primary Responsibilities

• Perform all functions related to passenger reservation and ticketing.

• Answering phone calls, receiving fax, and servicing on-site visiting passengers.

• Provide professional supports and services to travel agents.

• Accurately coordinate with airport staffs, for works regarding flight schedule changes and cancellation. Participate in inside sales activities.

• Produce sales report and specific activity document as required.

• Corresponding with related departments at Head Office in China, on specific and particular issue.

• Interact with all staffs to maintain a high level of customer service.

• Perform directions and other assignments given by supervisor and managers.

Requirement and Qualification:

• Bachelor graduate or above with good communication skills in both Chinese and English;

• Good communication and customer services skills;

• Skilled use of Microsoft Office software (Excel, Word, etc.);

• Presentable personality needed for sales functions.

• Self-motivated;

• Weekend/holiday shifts required;

• Ability to work independently on multiple assignments;

Job Type: Full-time

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