Ocean Import – Senior Customer Service Specialist (Full-time)

The Topocean Grouphas grown to become one of the world’s leading freight forwarding and logistics service providers. Our established network of offices and agents efficiently handle air, ocean, and land operations throughout the United States, Asia, and Europe. Our close relationships with major carriers in the industry make Topocean a specialist in ocean transport, especially among transpacific trading routes. We currently have an opening for a motivated individual who can provide a high-end customer service experience in the position of a full-timeOcean Import-Senior Customer Service Specialist

Job Responsibilities:
- Communicate with vendors, truckers and customers to provide freight solutions & high-end customer service experience
- Handle general shipping documents
- Co-ordinate and arrange shipments
- Monitor and track shipments
- Duties as assigned

Qualification Required:
- Good written and verbal communication skills via email, phone and in person
- A self-starter, team player and willing to learn
- Min. 2 year freight forwarding/logistics experience

- AA degree or above
- Dispatching experience is preferred
- Have enthusiasm and the drive to succeed
- Must be fluent in English (both verbal and written skills)
- Knowledge of Microsoft Word, Excel and Outlook
- Legal status to work in the US

Employee Benefits: Paid vacation, comprehensive insurance coverage for medical, dental & vision, and company's match for 401(k) plan