Job Title: Customer Service Assistant

The Topocean Group has grown to become one of the world’s leading freight forwarding and logistics service providers. Our established network of offices and agents efficiently handle air, ocean, and land operations throughout the United States, Asia, and Europe. Our close relationships with major carriers in the industry make Topocean a specialist in ocean transport, especially among transpacific trading routes. We currently have an opening for a motivated individual who can provide a high-end customer service experience in the position of a full-time Customer Service Assistant – Ocean Import at our SFO office.

Responsibilities and Duties

Manage all aspects of international trade from origin to destination with a focus on last mile services

Interface with global logistics partners to coordinate international shipments

Guide clients through the complexities of international trade

Collaborate with other teams internally to ensure the highest level of service possible

Communicate with vendors, truckers and customers to provide freight solutions & high-end customer service experience

Handle general shipping documents

Coordinate and arrange shipments

Monitor and track shipments

Qualifications and Skills

AA Degree or above. Preferably majors relating to Supply Chain or related but not required

Excellent communication, interpersonal, and organizational skills

Next-level logistical problem-solving skills

Willingness to go above and beyond for clients

Courage to challenge the status quo when logic and reason require it

Professional email communication and the ability to follow-up timely

Proficient in Microsoft Word, Excel, and Outlook

Time management and ability to prioritize shipments

Bilingual in Chinese will be a plus but not required

Legal status to work in the US

Benefit Perks:After successfully completing and passing a standard 90-day introductory period. Employee will be provided with the following benefits:

Medical, dental and vision insurance coverage

Vacation/ Personal Days combined up to 15 days.

Annual Performance review and opportunity for salary adjustment and bonus (contingent upon company financials and on-the-job performances)

401(k) Retirement Plan with Company’s matching