About Us:

Optowaves is headquartered in San Jose, CA with teams based in California, China, and Taiwan. Our US Headquarters provides superior hands-on support, while our international manufacturing divisions offer rapid turnaround on production and prototyping needs and drive down production costs at scale.

We Specialize in OEM Services for over 15 years, Optowaves is the one stop shop for Fiber Optical Solutions across the Medical and Biomedical industries.

Additionally, Optowaves has emerged as a leader in the CCTV camera space, providing video display and surveillance system integrations.

 

We are currently seeking:

1. A full time Account Representative/inside sale.

2. A part time Accountant

The Role for Account Representative/inside sales:

As an Account Representative/inside sale based in San Jose, CA, you will have the opportunity to work with major players in the telecommunications, medical, and biomedical industries. You will play a critical role within the company through hands-on management of customer accounts and maintaining meaningful client relationships where you will:

• Work directly with external clients to ensure products are successfully delivered, managed, and meet customer goals.
• Partner closely with internal teams on day-to-day processes and collaborate on large scale, high-visibility strategy
  
  Qualifications:
• Bachelor’s degree in Science or Business preferred.
• Proficient knowledge of IT and/or industry solutions, products and services to solve business challenges.
• Advanced computer software skills required (e.g. Microsoft Excel, QB).
• Proficient understanding of company’s portfolios of products and services.
• Excellent in verbal and writing communication skill.
• Can work independently, responsibly and have excellent organization.
• Strong interpersonal skills/team player.
• Must speak English and Mandarin Chinese fluently
  
  Job Responsibilities:
• Acting as sales representative for customer, assisting customers on questions and/or requests.

• Proactively quote, quote renewals and support contracts; provide quotes, information, pricing, proposals.
• Supporting sales initiatives in PC software and IT
• Contact customers with queries about orders or deliveries.
• Review new orders, resolve pricing issues and ensure the accurate sales order entered into company’s system.
• Contact vendors and arrange order to vendors.
• Keep sales team updated on daily actions/activities and assist in managing outstanding quotes.
• Resolve order and inventory problems by investigating data and history; identifying alternate means for filling orders; notifying managers and customers.
• Process evaluation orders by entering request; arranging shipment; notifying customer.
• Participate in team meetings and take responsibility for sales improvement initiatives.
• Work collaboratively and productively with other departments to meet customer needs
• Post-sales support; assist customer with basic issues like replacement parts and process RMAs if needed.
• Contribute to team effort by accomplishing related results as needed.
• Responding to customers’ technical question and needs by phone & e-mail.
  
  
  The Role for part time Accountant:
• Preparation of financial statements including but not limited to bank, credit card and other balance sheet account reconciliations.
• Assist with quarterly, year-end, tax and financial reviews
• Assist /oversee accounts payable/accounts receivable function and maintenance of GL
• Maintenance inventory count
  
  Qualifications:
• Minimum of 1-2 years’ experience with AP/AR
• General understanding of accounting principles
• Strong Excel skills
• Experience with QuickBook
• Excellent organizational and multi-task skills