BankCard Services is seeking for hard working and ambitious individuals to join our dynamic team in Torrance Headquarter. All positions are full-time, with benefits listed below.

BENEFITS:

Group Medical Insurance, Paid Sick Leave, Paid Holiday, Accrued Paid Vacation, Marriage Paid Vacation, Bereavement Paid Leave, 401(k) and Life Insurance.

Company Career Website

AVAILABLE EMPLOYMENT OPPORTUNITIES:

1.  DATA CONTROL (DATA ENTRY) CLERK

2.  CUSTOMER SERVICE REPRESENTATIVE

3.  SALES ACCOUNT REPRESENTATIVE

Here are brief descriptions of our available employment opportunities at Bankcard Services. For a full description, please email our Human Resources Department at: [email protected]

1. DATA CONTROL (DATA ENTRY) CLERK

ESSENTIAL DUTIES & RESPONSIBILITIES:

• Merchant Account setup by enters data alphabetic and numeric information on keyboard.
• Maintains customer confidence and protects operations by keeping information confidential.
• Verifies entered account data by reviewing, correcting, deleting, or reentering data; combining data from systems when account information is incomplete; purging files to eliminate duplication of data.
• Enters and transfers data to up line systems as appropriate.
• Assists Project or Implementation manager to resolve data submission issues.
• Check completed work for accuracy and make any required changes immediately.
• Communicating with other team members and associated Banks.
• Other assigned tasks, including minor admin jobs.

MINIMUM KNOWLEDGE, SKILLS AND ABILITIES REQUIRED:

• Solid basic computer skills required including MS suite.
• Strong keyboarding and data entry skills alpha and numeric with accuracy – 40 WPM
• Strong attention to detail is a MUST.
• High School Diploma or GED
• 1 -2 years of experience preferred
• Bilingual (Korean/English) REQUIRED
• Must be reliable and be a team player.
• Work well in a fast paced environment.
• Good follow-through skills and ability to resolve issues in a timely manner
• Availability to work over time when needed

2.  CUSTOMER SERVICE REPRESENTATIVE (Korean/Mandarin/Cantonese & English)

Bankcard Services is looking to bring on a Customer Service Representatives to support our merchants, clients and staff with professionalism, tact and skill. The duties will include good problem solving skills, friendly attitude, task oriented, strong multi-tasking skills, computer savvy, customer service experience, and dependability. Organization and attention to detail are keys to this role, as is the ability to learn quickly and communicate effectively.
 

JOB SUMMARY:

Answer phones to respond to orders, general Merchant inquires, Bill Statement questions, all of Terminals Issue and customer complaints. Project a professional company image through phone interaction.
 

SKILLS/EDUCATION/EXPERIENCE REQUIREMENTS:

1. Bilingual: Korean/English; Mandarin/Cantonese/English; Vietnamese/English

2. Basic reading, writing, and arithmetic skills required. This is normally acquired through a high school diploma or equivalent.

3. Computer literate with the ability to learn customer service software applications.

3.  SALES ACCOUNT REPRESENTATIVE (Chinese & English Speaking Preferred)

Is accountable for providing liaison support between Sales and Operations by researching, resolving and communicating merchant application issues in a timely manner which promotes effective customer service. The Sales Account Representative is also accountable for providing Customer support via Phone, E-Mail, and Chat for issues related to online ordering products.

JOB SUMMARY:

1. Providing Technical and Customer support related to online ordering products (iorderfoods.com) issues

2. Operations and Sales support for all new merchant applications

3. Solving issues for customers by troubleshooting, investigating problems and proactively identifying support needs

4. Improving internal efficiency and customer satisfaction by proactively developing new processes for optimized workflow

5. Be well-versed with our products, online help software, and social communities

6. Identify trends in customer feedback to help drive improvements to our products and processes

7. Collaborate with IT, marketing, operations and other departments on various customer and quality assurance projects

8. Demonstrated ability to plan, organize, and prioritize daily work assignments

9. Services existing accounts, obtains orders, and establishes new accounts by planning and organizing daily work schedule to call on existing or potential sales outlets and other trade factors.

10. Adjusts content of sales presentations by studying the type of sales outlet or trade factor.

11. Focuses sales efforts by studying existing and potential volume of dealers.

12. Proceed applications by referring to internal procedure and product literature.

13. Keeps management informed by submitting activity and results reports, such as daily call reports, weekly work plans, and monthly and annual territory analyses.

 SKILLS/EDUCATION/EXPERIENCE REQUIREMENTS:

• Bilingual - Chinese and English (Preferred)

• High School Graduate or College courses related to Business, such as Management or Marketing

• 1 or more years of Customer Service experience in a similar role

• Driver's License to drive to different locations and merchants.

• Ability to organize and coordinate work

• Ability to manage multiple tasks simultaneously

• Effective verbal and written communication skills

• Analytical and problem solving skills.

• Professionalism, dependability and desire a challenge

• Knowledgeable of computer, internet, web functions and MS Office and authoring software

• Project Management Experience/Strong Interpersonal Skills

SKILLS/EDUCATION/EXPERIENCE REQUIREMENTS:

• Bilingual - Chinese and English (Preferred)

• High School Graduate or College courses related to Business, such as Management or Marketing

• 1 or more years of Customer Service experience in a similar role

• Driver's License to drive to different locations and merchants.

• Ability to organize and coordinate work

• Ability to manage multiple tasks simultaneously

• Effective verbal and written communication skills

• Analytical and problem solving skills.

• Professionalism, dependability and desire a challenge

• Knowledgeable of computer, internet, web functions and MS Office and authoring software

• Project Management Experience/Strong Interpersonal Skills