Responsibility:

Answering client inquiries via phone and email.

Promote positive customer relations with customers and coworkers

Provide information about products and services

Maintains customer records by updating account information

Provide face to face customer service with walk in customers

Must follow all company rules and procedures

Ability to deal with customers in a courteous, polite and professional manner at all times

Process and follow up with Orders.

Prepare shipping documents for outgoing orders.

Generate reports as required.

Other duties as assigned

Requirement:

Must be confident, inquisitive, self-driven, detail oriented and highly organized.
Must be able to multitask with strong computer skills and exceptional phone etiquette.
Must be passionate and willing to learn.
Excellent attendance and punctuality
Enjoy providing prompt and timely service to our clients
Have compassion and empathy for customer situations
Be energetic, self-motivated and quick-thinking
Have the ability to work in team environment or independently while being flexible and open to learning new experiences in a fast-paced changing environment
Ability to read and comprehend normal instructions, correspondence and memos

Bilingual in Mandarin preferred

Fluent in English required

Will train