Job Description

International freight forwarder is looking for experienced, full time air/ocean import/export operations employee for freight shipments domestic and international.

Candidate should have strong communication skills, experience in customer service and a solid work ethic. Second language is a plus, but not required

Strong organizational skills with multi tasking needed

Customer Service is responsible for working both cooperatively with coworkers while maintaining a personalized service with clients.

Import Coordinator

Responsibilities and skills are to include but not limited to:

• Basic computer knowledge to include Outlook, Windows, spreadsheets, presentations, etc
• Have the ability to use basic math skills to calculate freight, storage, duty and other charges
• Arrange import shipments with carriers,overseas agents and offices as well as trucking companies while ensuring documentation is complete, accurate and in a timely manner
• Handles customer service requests relative to the transportation of cargo and costs
• Must be effective at listening, understanding and clarifying the concerns and issues raised by business clients and co-workers to focus on and resolve any disputes or issues
• Set up and maintain customer files and profiles, contacting customers to ensure ongoing satisfaction while updating shipment data, files, and reports with inbound/outbound transactions
• Evaluate and select proper course of action quickly to make sure deadlines are met
• Increase customer satisfaction and business share through proactive and regular contact.
• Assist with quotes by providing rates, tariffs after negotiating costs with truckers, warehouses and carriers
• Create final invoice to Client/Agent, close and archive files
• Other duties as requested

Required education:

• High school or equivalent- college preferred
• Fluent English spoken/written

Required experience:

• Import/Export: 1-2 years

We are proud to be an Equal Opportunity/Affirmative Action employer. Qualified applicants will receive consideration for employment without regard to race, sex, disability, veteran, or other protected status.

Air Export Manager

• Strong knowledge of airline operation such as palletizing, ULD, GOH, DG handling, airline routing from the US to South East Asia, India/Pakistan, Middle East, China, Europe
• Quoting air rates to overseas agents
• Handle bookings from oversees agents, coordinate the move to destination
• Update shipment status with agent
• Respond in a timely manner to agent requests on shipment status by email and/or phone
• Negotiate rates for inland trucking
• Follow up on shipments to ensure proper timing
• Troubleshooting and problem solving

Follows TSA Regulations and has the ability to explain the regulations to customers/agents.

• Complete bookings, process all required documents AWB/B/L, D/O, Invoices, Filing AES
• Demonstrate solid decision-making skills and ability to prioritize ever-changing daily tasks
• Process final invoices accurately
• Perform any other related tasks as required as assigned

Job Type: Full-time